Your business organization is not static; it is dynamic. By definition your business processes and infrastructure, which includes your ERP system, must constantly change to reflect the dynamics of your business.

ICI has extensive experience working with organizations that had flip the switch (gone live) and they found that the implementation was not proceeding as smoothly as they had hoped. Even when ICI was not initially part of the implementation team, we have successfully helped organizations get back on track to achieve maximum return on your investment. We are comfortable in managing and assisting with the items listed below.

	Achieve steady state – stabilize production environment
	User community and infrastructure support
	Data integrity and reconciliation; making sure your sub-systems tie to the General Ledger and 3rd party systems
	Issue research and resolution
	Policy and Procedure documentation, revise and finalize
	Security – Review setup and verification
	Features that you didn’t have time to address during implementation
	New reports
	Data retention and archiving policies
	Year-end support (W2, 1099, financial statements)
	Additional user training

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